We understand this is a difficult situation. To know your loved one may pass on at any moment can be overwhelming. Allow us to guide you.

1. Contact us to update the situation.

2. Start searching for a nice photo of your loved one.

3. Prepare a full set of clothing, including footwear and inner wear.

4. Take note of the town council contact number in the location of preferred wake venue. This is to book the void deck, pavilion or multi-purpose hall, during office hours.

5. Take note the EMSU or lift breakdown hotline number. This is to book the void deck, pavilion or multi-purpose hall after office hours.

6. Discuss with family members on the type, duration and religious aspect of the funeral wake should the time come.

You may be feeling at a loss and overcome with various thoughts and emotions. Let us gently and respectfully guide you through the process.

1. Call us immediately to update the situation.

2. Head down to the hospital or hospice.

3. Bring along the selected photo, full set of clothing, yours and your loved one’s identity card.

4. Call the town council (during office hours) or EMSU number (after office hours) to book the void deck, pavilion or multi-purpose hall.

5. Await our arrival to transfer your loved one into our care and advice you further.

Some elderly or terminally ill loved ones have wishes to be at home on their final leg of their earthly journey. Allow us to guide you through the process upon the passing of your loved one at home.

1. Call us immediately to update the situation.

2. Compile all medical documents available and medications for the certifying doctor.

3. If you have your own doctor able to do certification, do contact them. If not, we have a panel of doctors on call 24 Hours and will handle this for you.

4. Call the town council (during office hours) or EMSU number (after office hours) to book the void deck, pavilion or multi purpose hall.

5. Await the doctor and our arrival, to further guide and advice you.

Every undertaker has their own setup, range of services, number of monks or priests, different hearses, packaged items and so on. Just be sure to get in writing or a package with details in order to avoid hidden costs. Some undertakers also go by “ala carte” style. Which often means you have to pay most of the various suppliers by yourself on the funeral day before moving off for cremation or burial. And remember, if it sounds too good to be true, it usually is.

We pride ourselves in providing comprehensive all in packages. Even things like the mobile washroom and fridge rentals are included. Caskets are also included. Our packages start from $2350 for direct cremations. Should you face financial difficulty, have a very small family or wish to negotiate, do come to us and let us know your concerns and we will do what we can to help you.

Usually, funeral wakes are held in odd numbers. According to Chinese customs, if an elder’s wake is 5 days, the future generations down the line cannot be more than that. If 3 days, the same applies. So bear that in mind especially if you have elders from the older generations still around.

Firstly, check if the dearly departed has conveyed any instructions. If not, we will sit down and guide the family through this decision making process. There are cases by which, if cost is not an issue, one of the days will be used to conduct the traditional taoist rites and rituals. Another day for the buddhist monk chantings.

The other option is to do a buddhists funeral but with the traditional burning of paper offerings. This usually appeases all parties involved in the decision making.

This will be a little bit more complicated. Firstly, check if the dearly departed has conveyed any instructions, If not, we usually will advice to follow the last known religion the recently departed practices. We have done cases whereby one day is used for monk chantings and another day, a christian service. However, the decision for funeral day proceedings still have to be discussed.

Most importantly, all parties have the dearly departed’s well being at heart and we will guide everyone through and be respectful to your loved one.

For condominiums, usually it’s not possible to do funerals on location. In rare cases whereby your family is a committee member or notable figure, this may be allowed. Do check with your MCST for more info. If not allowed, we have the contacts of all available funeral parlors for rent in Singapore. We will book and setup at your preferred parlor.

For landed enclaves, funeral wakes can be setup on location. We will handle all administrative and logistical aspects of the setup. The option of renting funeral parlors is also available should you prefer to.

We do not collect payment on the funeral day itself. We strongly feel it’s not the right time to engage you or your family in anything else other than paying final respects to your loved one. We will consolidate all the supplier and contractor bills into our own invoice, itemized for clarity, and then present the bill after everything has been concluded. After which, work out the finances and condolence money with your family and settle our bill at your convenience.

No issues at all. We will arrange for the contractor to visit you during the funeral wake and get details. They will also show you the various types or urns, marble plaques and available units to choose from. State run columbariums are freehold in status and cost $500 for a single & $950 for a double niche. Should you wish to choose a particular unit rather than be assigned one by their system, you simply need to pay $250 additional to NEA for this privilege. Our professional contractor will undertake the entire procedure with no hassle for you.

For private columbariums and temples, you will have to make the trip down and follow their process. Only they can provide you pricing and niche allocation. Do prepare for quite hefty fees for the more popular places. Also, do check the lease status of their niche and of their physical premises.

We prefer electronic means of payment. This ensures a digital record for both sides. Unless there are cultural reasons such as the belief that condolence money must not be taken into your personal hands, we respect your wishes and will accept cash. Another scenario is that it can be a hassle to bring a chunk of cash to the depository machine and have it reject bills for whatever reason. We are okay to accept cash and will provide receipt for your records.

In the old days, there were only a handful of undertakers. It was a highly taboo industry and there wasn’t much competition. Back then, costs were also much lower and compromises were made to ensure profitability for the handful of undertakers. Nowadays, it’s highly competitive and costs are much higher. The days of millionaire undertakers are long gone. We new comers simply make a living from our work.

No. Not all undertakers are like that. This is why the industry has a bad reputation sometimes. So to protect yourself and have a proper budget moving forward, do check very clearly what “all in” means. Some undertakers may quote you slightly cheaper but that doesn’t mean it truly is. Do a proper comparison apple to apple to ensure the price disparity is justifiable. And even if the items and services are the same, there will be some differences like a lower quality casket, an old hearse or even just 1 monk instead of 3. Just a few examples of how “the same” can turn out to be different. There will never be a best deal. Trust your gut and choose your funeral director with open eyes. Ask all the questions you want answers to. Most importantly, the funeral director must be respectful, gentle, knowledgeable and upfront in all aspects.

In the old days, very poor or unpaid coolies do so out of pure necessity. In return, they clean the graves and give offerings to the dearly departed. Moving forward to modern day, no one does this anymore. We have experienced some old timers in our trade, who may have taken things but, because it was out of greed and not necessity. they have met rather tragic ends.

We understand you and your family may want to “return” their belongings and valuables they have worked hard for. However, we suggest to either pass down or keep as a token of memory. We have imitation jewellery to adorn your loved ones as an alternative.

However, should you truly want them to have it, we suggest bringing the valuables to the burial ground or during ash collection, and only then placing it into the ground right before covering with soil or into the urn when we guide you through the ash collection process.

This will ensure it goes directly with them and eliminates any issues with accountability.

Many parts to this answer.

Firstly, if your loved one is 90 years old and above, yes. He/She can don the funeral shroud. If not, only the bottom most layer can be worn.

Secondly, the older traditional generation will have their own. Do check on top of their cupboard.

Thirdly, if they don’t have their own, we can show you the various designs, number of layers and prices to choose from and we will be pleased to put it on for your loved one. He/She lived a good long life and the funeral is no longer considered 白事，but rather it’s 红事 or 喜事. It’s no longer mourning but a celebration of a long life well lived.